Welcome to DelicateFab Laundry & Dry Cleaning Services. By using our services, website, booking system, or pickup request platform, you agree to comply with the following Terms & Conditions.
DelicateFab Laundry & Dry Cleaning Services provides services subject to the Customer’s acceptance of these Terms & Conditions. By using any DelicateFab service, the Customer agrees to be legally bound by this agreement.
All garments, fabrics, linen, shoes, carpets, helmets, sofas, and household articles submitted to DelicateFab shall be treated as “Articles”. Customers must remove valuables before handing over Articles.
Articles are handled with utmost care. However, DelicateFab shall not be responsible for discoloration, shrinkage, texture change, color bleeding, or damage caused by weak fabric, hidden defects, embroidery sensitivity, or manufacturer issues.
DelicateFab does not guarantee special care processing for delicate fabrics, designer wear, leather items, hand-wash-only garments, or decorative accessories unless specifically accepted for treatment.
Stain removal is part of the cleaning process, but complete removal cannot be guaranteed. Certain stains may become permanent due to age, chemical exposure, heat treatment, or fabric nature.
Customers must remain available during scheduled pickup and delivery timings. DelicateFab shall not be liable for delays caused due to weather, traffic, operational limitations, or unforeseen circumstances.
DelicateFab shall not be responsible for Articles left unclaimed beyond 30 days. Storage charges may apply on pending orders. Articles remaining unclaimed beyond 90 days may be disposed of or sold to recover dues.
In case of verified loss or damage caused directly by DelicateFab, compensation shall not exceed three times the processing value of the Article and shall only be provided as service credit.
Customers must inspect Articles at delivery. Any complaint regarding quality, quantity, or damage must be reported within 7 days from delivery, provided the Article has not been used.
Prices may vary depending on garment type, stain level, fabric condition, express delivery, or special treatment. Taxes shall be charged additionally where applicable. Full payment must be completed before delivery.
Orders may be cancelled before processing begins. Once Articles are processed, cancellation requests shall not be accepted. Cashback, prepaid balances, and promotional credits are non-refundable.
Customers may receive service-related updates and promotional communication through calls, SMS, WhatsApp, email, or notifications. Customers may opt out anytime through customer support.
DelicateFab respects customer privacy and does not sell personal information such as phone numbers, addresses, or email IDs. Information may be shared only with operational partners for service execution.
All website content including logos, branding, text, graphics, and designs are intellectual property of DelicateFab. Unauthorized copying or distribution is strictly prohibited.
DelicateFab shall not be liable for losses caused due to fire, burglary, transportation issues, natural disasters, strikes, or force majeure events beyond operational control.
All disputes shall be subject to the jurisdiction of competent courts located in your operational city/state. DelicateFab reserves the right to modify these Terms & Conditions without prior notice.
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Compensation & Liability Policy
At DelicateFab, we are committed to providing the highest standards of garment care and customer satisfaction. While every article is handled with utmost care, any compensation request shall be governed exclusively by the terms and conditions mentioned below.
A compensation claim will be considered only if:
Failure to comply with any of the above conditions may result in rejection of the claim.
In the event that a claim is approved, compensation may be offered up to a maximum of ten (10) times the service charge paid for the affected article.
Service Charge Paid: ₹100
Maximum Compensation Eligibility: ₹100 × 10 = ₹1,000
Compensation will be provided exclusively in the form of:
Under no circumstances shall compensation be provided through:
All approved compensation shall be credited only to the customer's DelicateFab account as Wallet Balance and/or Coupons.
For any compensation claim involving the value of the article itself, the customer must provide:
The bill must clearly display:
Claims without a valid purchase bill may be limited to the standard compensation policy or may be rejected at the sole discretion of DelicateFab.
Screenshots, verbal statements, estimated values, online listings, or market assumptions shall not be considered proof of purchase value.
Compensation shall be calculated after considering the age and usage of the article.
DelicateFab reserves the right to determine final depreciation based on article condition, age, brand, wear and tear, and supporting documents.
Customers are advised to declare any article with a purchase value exceeding ₹10,000 at the time of booking.
Failure to declare a high-value article may affect compensation eligibility.
DelicateFab may refuse processing of exceptionally valuable, antique, luxury, designer, collectible, or irreplaceable items.
DelicateFab may:
Submission of a claim does not guarantee approval.
The decision of DelicateFab shall be final regarding claim eligibility, compensation amount, compensation mode, and claim closure.
DelicateFab's maximum liability for any approved claim shall be limited to the lower of:
Under no circumstances shall DelicateFab be liable for emotional loss, sentimental value, business loss, opportunity loss, indirect damages, consequential damages, or brand value claims.
DelicateFab believes in building long-term relationships based on trust, transparency, and fairness.
Every genuine claim will be reviewed responsibly and resolved professionally in accordance with this Compensation & Liability Policy.
By submitting an article for service, the customer acknowledges and agrees to all terms of this policy.
